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SERVICE AGREEMENT & LIABILITY WAIVER
Annick's Detailing & Mechanics
This Service Agreement is entered into between Annick's Detailing & Mechanics (hereafter referred to as "we," "our," or "the Company") and the Vehicle Owner/Authorized Agent (hereafter referred to as "the Client"). By scheduling a service or submitting a vehicle to our care, the Client agrees to the following terms and conditions:
1. Booking, Cancellations, & Service Adjustments
Service Estimations: All pricing provided online or over the phone is an estimate based on standard vehicle conditions. We reserve the right to adjust final pricing upon a physical inspection if the vehicle requires extra attention (e.g., heavy pet hair, severe staining, biological waste, or mechanical complications).
Cancellation Policy: Please provide at least 24 to 48 hours' notice if you need to cancel or reschedule your appointment.
Weather & Safety Dependencies: Because we provide mobile services, appointments may need to be rescheduled due to hazardous weather (heavy rain, extreme winds, or freezing temperatures) or unsafe working conditions.
2. Vehicle Access & Working Conditions
Access to Vehicle: The Client must provide vehicle keys and clear access to the vehicle at the scheduled time.
Site Requirements: For mobile services, the Client must provide a safe working space (such as a flat driveway or private parking lot) where our team can operate without blocking public traffic or risking safety.
3. Personal Property & Valuables
Remove All Valuables: The Client is strictly required to remove all personal belongings, valuables, and electronics from the vehicle prior to our arrival.
Unclaimed Items: While we take great care during our process, the Company is not responsible for any lost, damaged, or misplaced personal items left inside the vehicle.
Child Car Seats: For liability reasons, we will not re-install child car seats after a detailing service. If a car seat is left in the vehicle, we will clean around it or remove it to clean underneath, but it is the Client’s sole responsibility to securely reinstall it.
4. Detailing & Mechanical Liability Boundaries
Pre-Existing Damage: The Company is not liable for any pre-existing damage, including but not limited to: chipped paint, deeply embedded stains that cannot be safely removed, clear coat failure, torn upholstery, or worn interior components. We perform a pre-service walkaround and will document existing conditions.
Debris & Deep Cleaning: While we utilize professional grade tools to remove embedded dirt, sand, pet hair, and debris, certain materials can become permanently woven into vehicle carpets and trunks. Complete, 100% removal cannot always be guaranteed without damaging the underlying fabric.
Mechanical Repairs: All mechanical diagnostics and repairs are performed based on industry standards. We are not responsible for subsequent component failures unrelated to the specific parts or systems we serviced.
5. Post-Service Inspection & Satisfaction
Client Inspection: We strongly encourage the Client to inspect the vehicle immediately upon completion of the service.
Reporting Window: Any dissatisfaction, oversight, or suspected damage resulting from our service must be reported directly to us within 24 hours of completion. The Company must be given the first opportunity to inspect and remedy the issue. We cannot accept liability for claims made weeks or months after the vehicle has left our care and been exposed to normal daily use.
6. Payment Terms
Payment Due: Payment is due in full immediately upon the completion of services unless prior billing arrangements have been formally established.
Accepted Forms: We accept cash, major credit cards, and secure electronic payments.
By signing below, or by authorizing the start of work via digital confirmation, the Client acknowledges that they have read, understood, and agreed to the terms of this Service Agreement.
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Client Name (Printed): __________________________________________________
Client Signature: _______________________________________________________
Date: ______________________